Contact our team
Need a hand? Our support team is ready to help with account questions, deposits and withdrawals, verification, bonus activation, technical issues, or general feedback. Contact us by live chat, phone or email - whichever you prefer. We aim for fast, clear responses and can guide you through KYC documents and troubleshooting. We also handle payment queries and billing requests. For account-sensitive requests, please have your account ID or recent transaction reference ready when you contact support.
| Department | Contact |
|---|---|
| Customer support | Live chat on site; [email protected] (24/7 responses to general account queries) |
| General enquiries | [email protected] (billing, verification, corporate) |
| Affiliate enquiries | [email protected] (partner program & tracking) |
| Phone | +1 604 294 1837 (voice support, Mon-Fri 09:00-18:00) |
| Working hours | Live chat 24/7; email replies Mon-Fri 09:00-18:00 |
Email assistance
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents. Please include a clear subject line and your up-to-date contact details to avoid delays. For faster service, email [email protected] with information about your account and any relevant screenshots or files.
Send us a message
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. For straightforward issues you can often get a same-day reply, while more complex requests - such as account investigations, KYC checks or payment disputes - may take longer depending on their nature and the verification required. We’ll keep you updated by email and via live chat until resolved.
Feedback
Your feedback matters to us. If you have suggestions, ideas or issues with the site, please share them, we read every message and use comments to refine features, promotions and the overall experience. Send us your thoughts and we’ll review them carefully to improve usability, game selection and support. Thanks for helping us make the site better.