Privacy and Data Policy
This Privacy Policy explains how CazinoStars collects, uses, stores and protects the personal information you provide when you use our online casino and sportsbook services. We value your privacy and aim to be clear about the types of data we handle, why we need it and the choices available to you.
Types of data we collect
Personal data
When you register an account we collect information that identifies you, such as your name, date of birth, email address, phone number and contact address. We also collect identity documents and verification details when you complete KYC processes.
Technical data
Technical data includes your IP address, device and browser information, operating system, cookie identifiers and log files. This data helps us keep the site secure and optimise performance on desktop and mobile.
Transactional data
We record deposits, withdrawals, wagers, bonus activity, game history and payment method details necessary to process transactions. We may also retain records of customer support interactions for quality and compliance purposes.
How we use information
We use your data to operate your account, process payments, verify identity, prevent fraud and comply with legal and regulatory obligations. Data is also used to provide customer support, process withdrawals, deliver essential account notices and to carry out internal monitoring for fairness and responsible gaming.
Data protection practices
We apply technical and organisational measures to protect your information from unauthorised access, loss or disclosure. Access to personal data is restricted to authorised staff and service providers who require it to deliver their services. While we use industry-standard safeguards, no system is completely risk free, so please protect your account credentials and notify us immediately of any suspicious activity.
Cookies and tracking technologies
We use cookies and similar technologies to ensure the site functions correctly, remember your preferences, analyse site usage and deliver essential security features. You can adjust cookie settings through your browser, though disabling certain cookies may affect functionality such as session persistence or personalised settings.
User rights
You have the right to request access to the personal information we hold about you, to ask for corrections, and to request deletion where applicable. You may also object to certain processing activities or request restrictions on how your data is used. Some requests may be limited by legal or regulatory obligations, for example in relation to KYC or anti-money-laundering checks.
Access, correction and deletion of data
To exercise your rights, contact our support team at [email protected]. We will review and respond to requests in line with applicable requirements. For account deletion, please ensure any outstanding balances or pending transactions are resolved before submitting your request.
Information sharing and third parties
We may share information with payment processors, verification services, fraud prevention partners and other service providers who perform services on our behalf. We do not sell personal data. Where we share data, we require partners to maintain appropriate protections and limit use to the agreed purpose.
Privacy policy updates
We may update this policy from time to time to reflect changes in our services or legal obligations. Material changes will be posted on the site and, where appropriate, notified through your account. Continued use of our services after a change indicates acceptance of the revised policy.