CazinoStars Casino Responsible Gambling
At CazinoStars we prioritise safe, controlled play for all Canadian players. We’re committed to providing clear tools and practical guidance so you can manage your account activity, stay within your limits, and get support if gambling stops being fun. Responsible gambling is part of how we operate every day.
Our principles
We believe gambling should be entertaining and never harmful. That means offering straightforward controls, transparent information, and easy access to help. We encourage players to set realistic limits, take regular breaks, and contact our team if they have any concerns about their play.
Account controls and tools
We provide a range of self-help tools you can use at any time from your account settings or by contacting support. These tools are designed to give you control over how you play.
Deposit limits
Set daily, weekly or monthly deposit limits to control how much you add to your account. You can increase, decrease or remove limits in your account settings. For assistance, reach out to our support team via live chat or email at [email protected].
Loss limits
Loss limits help you cap net losses over a chosen period. Use this feature to keep your spending predictable and aligned with your budget.
Time limits and breaks
Take a short break with a time-out or set session reminders to limit continuous play. These options are useful for stepping away and reassessing your activity.
Self-exclusion
If you need a longer break, self-exclusion allows you to close access to your account for a set period or indefinitely. During self-exclusion your account will be blocked from play and you will not receive marketing communications. Contact support to start a self-exclusion request and to discuss next steps.
Recognising signs of problem gambling
- Chasing losses or increasing stakes to recover money
- Neglecting work, study or family time because of gambling
- Borrowing money or using funds meant for essentials
- Feeling anxious, guilty or unable to stop after playing
- Hiding gaming activity from friends or family
Tips for staying in control
- Set clear deposit and loss limits before you play
- Use session timers and take regular breaks
- Only gamble with money you can afford to lose
- Keep a record of time and spending on gambling
- Talk to someone you trust if you notice worrying changes
Need help?
If you feel your gambling is becoming a problem, contact our support team via live chat or email at [email protected] for immediate assistance with account controls and self-exclusion. For professional help, please reach out to local support organisations or health services in your area. We will work with you to apply restrictions and find the right next steps for your situation.